Frequently Asked Question
New Flower Market stands out with our speedy delivery service and wide selection of fresh flowers at a very reasonable price. Whether you need classic roses for a first date or elegant tulips for your wedding, we’ll create the perfect floral arrangement for any occasion and deliver it to you anywhere in Klang Valley on the same day.
The shipping fees for orders might vary based on the delivery address. The amount of delivery charges will be reflected automatically when you insert the delivery address at the checkout page on our website.
We provide same-day delivery for flowers within Klang Valley for orders made before 5 PM. We provide two delivery slots – Morning (10 AM – 2 PM) and Afternoon (2 PM – 6 PM).
If you have urgent deliveries, please contact our team so we can discuss how we can help you.
To ensure a quick and efficient delivery, please make sure your recipient is available at the provided address to receive the flowers. If the delivery is unsuccessful, the flowers will be returned to New Flower Market, and you will receive a notification.
If you wish to arrange a redelivery, a fee will apply based on your recipient’s location and the condition of the flowers. Please note that no replacement flowers will be sent if the original arrangement is wilted after being returned.
Absolutely! We’d be thrilled to see you! Self-collect is available from 9 AM to 9 PM for our customers in Klang Valley. We’ll notify you as soon as your order is ready for pickup. Thank you for choosing us, and we can’t wait to see you! You can collect your order from our location at:
New Flower Market
Ground Floor 147-149
Jalan Tun H.S. Lee,
50000 Kuala Lumpur,
Malaysia
Before dispatch, our team carefully inspects each bouquet for quality and accuracy. We’ll keep you updated on your order status before sending your flowers out for delivery. If you experience any issues with your order, please reach out to us ASAP.